Terms & Conditions
These Terms & Conditions explain the rules that apply to your use of the High Roller Casino website, account and available gambling services. Please read them carefully before registering or placing a bet. By accessing the website or using our services, you agree to follow these terms, our privacy information and any additional terms displayed for specific products or promotions.
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1. About these terms
These Terms & Conditions form an agreement between you and High Roller Casino. They apply to your use of the website, your player account, deposits, withdrawals, wagers, games, promotions and any other services made available through the website. Additional rules may apply to individual games, payment methods, promotional offers or other features. Those rules will be shown to you before you use the relevant service and form part of these terms.
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You should read these terms together with the website’s privacy information and responsible gambling information. If there is an inconsistency between these general terms and a specific product or promotion rule, the specific rule will apply to the relevant product or promotion to the extent of the inconsistency.
You may access the website only where online gambling and the relevant services are lawful. It is your responsibility to understand and comply with the laws that apply to you. High Roller Casino does not invite or permit use of its services in any place where that use is prohibited. We may restrict access to some services or decline an application where required by law, internal controls or responsible gambling procedures.
Changes to these terms
We may update these terms from time to time to reflect changes to our services, legal requirements, technology, security processes or business practices. The latest version will be made available on the website. Where appropriate, we may provide notice of a material change. Your continued use of the website after an updated version is published may indicate your acceptance of the revised terms. If you do not agree with a change, you should stop using the relevant services and follow any available account closure process.
2. Eligibility and player accounts
You must meet the minimum legal age and all other eligibility requirements that apply in your location before opening or using an account. You must not create an account or place a wager if you are under the applicable legal gambling age, are prohibited from gambling, are subject to a gambling restriction, or are acting for another person.
When registering, you must provide information that is accurate, complete and current. This may include your name, date of birth, residential details, payment information and other information needed to verify your identity or meet legal and security requirements. You must update your information if it changes. Providing false, misleading or incomplete information may result in restricted access, account closure, cancellation of transactions or other action permitted by law.
Each player may hold only one personal account unless we expressly agree otherwise. Your account is for your own use. You must not allow another person to use it, share your login details, transfer your account or use an account on behalf of someone else. You are responsible for keeping your username, password and other security information confidential and for notifying us through the available website support channels if you believe your account has been accessed without permission.
Identity and account checks
We may carry out identity, age, address, payment, source-of-funds and other compliance checks at registration or at any later time. You agree to provide documents or information reasonably required for these checks. Until a check is completed, we may limit deposits, play, withdrawals or other account functions. Information supplied for verification must be genuine, readable and relevant to the request.
You must not use an account to conceal your identity, avoid a restriction, bypass a self-exclusion arrangement, commit fraud, launder funds or carry out any unlawful activity. You must not use the website in a way that interferes with its security, availability or operation, including by using malicious software, automated tools or attempts to gain unauthorised access.
3. Deposits, wagers and withdrawals
You may use only the payment methods and account features made available through the website. Deposits must be made using a payment method that you are authorised to use. We may reject, reverse or investigate a transaction where it appears to be unauthorised, irregular, fraudulent, connected with unlawful activity or inconsistent with these terms.
You should deposit only money that you can afford to lose. A deposit is not a loan, and you must not use borrowed funds or funds belonging to another person for gambling. Any applicable minimums, maximums, processing conditions or verification requirements will be displayed with the relevant payment method or account function and may change from time to time.
A wager is accepted only when it is successfully recorded by the website. A pending, interrupted or unsuccessful transaction is not confirmation that a bet has been placed. You should check your account history and game information after making a wager. If there is a clear error, technical issue, incorrect display or system failure, we may correct or cancel the affected transaction in accordance with applicable law and fair operating procedures.
Game outcomes and settlement information are determined by the applicable game rules and the records maintained by the website, subject to correction of an obvious error or malfunction. We are not responsible for losses caused by your device, internet connection, browser, payment provider, telecommunications service or other equipment outside our reasonable control.
Withdrawals and account balances
Withdrawal requests may be subject to identity checks, payment checks, account review and any conditions shown for the relevant service. We may return funds to the original payment method where possible or use another verified method. You must ensure that your payment details are correct. We are not responsible for delays or losses caused by incorrect information supplied by you or by a third-party payment provider.
You may not transfer funds directly to another player or sell, buy, assign or otherwise deal with an account or account balance. If an account is closed, suspended or restricted, any remaining balance will be handled after relevant checks and in accordance with applicable law. We may retain or withhold funds where there is a reasonable basis to suspect fraud, unlawful conduct, a breach of these terms or an invalid transaction.
4. Promotions and responsible gambling
Promotions, bonuses, tournaments and other offers may be subject to separate promotional terms. Those terms will explain eligibility, the offer period, any qualifying activity, wagering or use requirements, expiry conditions and any restrictions that apply. You should review the full promotional terms before participating. If you do not meet the stated conditions, the offer may not be awarded or may be removed.
Unless a promotion expressly states otherwise, offers are intended for one person, one household and one account. We may limit, refuse, cancel or withdraw an offer where we identify multiple accounts, misuse, collusion, automated activity, manipulation, irregular play or conduct that is inconsistent with the purpose of the promotion. Any action will be taken subject to applicable law and the relevant promotional terms.
Gambling responsibly
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and do not chase losses. Take regular breaks and avoid gambling when you are affected by alcohol, drugs, stress, anger or other circumstances that may affect your judgement.
- Only gamble with money you can afford to lose.
- Set personal spending and time limits before you start.
- Do not increase your stakes to try to recover losses.
- Do not gamble to pay bills, meet financial commitments or address personal problems.
- Use available account tools, including deposit or activity limits, where offered.
- Ask for support if gambling is affecting your finances, relationships, work or wellbeing.
You may request a break, account restriction or self-exclusion through the responsible gambling features or website support channels that are available to you. A restriction may apply to some or all services and may not be removed before the selected period ends. You must not open another account or ask another person to gamble for you while a restriction or self-exclusion is active.
5. Privacy, intellectual property and account closure
Privacy and communications
We collect and use personal information to provide services, operate accounts, process transactions, verify identity, manage risk, meet legal obligations, improve the website and communicate with you. Our privacy information explains the types of information collected, how it may be used, when it may be shared and the choices available to you. You should read that information before using the website.
By creating an account, you agree to receive service-related communications needed to operate your account, including security notices, transaction information, verification requests and changes to services. Marketing communications may be managed using the options provided with those communications or through available account settings, subject to legal requirements.
Website content and acceptable use
The website, including its text, branding, graphics, software, layout and other content, is owned by or used with permission by High Roller Casino and is protected by applicable intellectual property laws. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, publish, distribute, reverse engineer, scrape or commercially exploit website content without prior permission, except where a law gives you a right to do so.
We aim to keep website information accurate and available, but we do not guarantee that the website will always be uninterrupted, error-free, secure or compatible with every device. Website links to third-party services may be provided for convenience. We do not control those services and their own terms and privacy practices may apply.
Suspension and termination
You may stop using the website and request account closure at any time. We may suspend, restrict or close an account where necessary for security, responsible gambling, compliance, verification, maintenance, suspected fraud, a breach of these terms or any other lawful reason. We may also withdraw or modify a service where it is no longer available or cannot be operated as intended.
Closing an account does not remove obligations that arose before closure. Any unresolved transactions, promotional conditions, verification matters, complaints or suspected breaches may continue to be reviewed. Provisions that are intended to continue after account closure, including those relating to payments, privacy, intellectual property, liability and dispute handling, will continue to apply.
Liability and applicable law
To the extent permitted by law, High Roller Casino is not responsible for indirect or consequential loss, loss caused by events outside reasonable control, or loss arising from your failure to follow these terms or protect your account. Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified.
These terms are intended to operate consistently with applicable Australian laws and any other mandatory laws that apply to the services or to you. If a provision is found to be invalid or unenforceable, it will be read down or removed to the extent necessary, and the remaining provisions will continue. If you have a question or concern about these terms, please use the support or complaints process made available on the website.
