Responsible Gaming

Gambling should be an enjoyable form of entertainment, not a way to make money or manage financial pressures. High Roller Casino encourages players in Australia to make informed choices, set personal boundaries and seek support whenever gambling stops feeling manageable.

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Gamble for entertainment

Responsible gaming means keeping gambling within limits that suit your personal circumstances. Before you play, consider how much time and money you are comfortable spending, and treat that amount as an entertainment cost. Only use money that is available after essential expenses, savings and other financial commitments have been covered.

Page contents

Gamble for entertainment Tools to help you stay in control Recognising when gambling may be a problem Self-exclusion and account restrictions

There is no guaranteed way to predict or control the outcome of a casino game. Results are determined by the relevant game rules and random outcomes, and previous results do not influence future results. A win does not mean that another win is more likely, and a loss does not mean that a win is due. Chasing losses can lead to larger losses and may make it harder to keep gambling within your limits.

Players must meet the applicable legal age requirement and comply with all laws that apply to them. Gambling should never take priority over rent, bills, food, education, work, family responsibilities or other important needs. It should also not be used as a response to stress, boredom, loneliness, anxiety or financial difficulty.

Set a plan before you play

Decide your spending limit before starting and avoid increasing it during a session.
Set a time limit and take regular breaks away from the screen.
Do not borrow money, use credit intended for essential expenses or sell possessions to gamble.
Avoid gambling when you are affected by alcohol, medication, tiredness or strong emotions.
Keep gambling separate from household finances and essential payment accounts where possible.
Do not gamble to recover money already lost or to prove that you can win.
Review your gambling regularly and be honest about its effect on your time, money and relationships.

Tools to help you stay in control

Account controls can help you apply the limits you set for yourself. Depending on the features available to your account, you may be able to request deposit limits, spending restrictions, time reminders, session controls, cooling-off periods or account closure. These controls are designed to support your decisions, but they work best when you choose limits before gambling begins.

If you want to set or change a safer gambling control, review the responsible gaming or account settings available on the website. You can also contact customer support through the available service channels for general guidance about account restrictions. Any request may be subject to verification, processing requirements and the applicable account terms.

Use limits that are realistic

A limit should reflect your actual disposable income rather than an amount you hope to win. Consider setting a separate limit for a day, week or month, as well as a maximum amount you are prepared to lose. A limit is not a target and should not be increased simply because you have reached it. If you reach a limit, stop gambling and review your choices before playing again.

Take a break when needed

A temporary break can create space to think clearly and reduce the temptation to continue. During a break, avoid opening the account, visiting gambling websites or looking for other ways to gamble. Consider removing saved payment details, blocking gambling-related notifications and filling your time with activities that do not involve gambling. If a short break does not feel sufficient, a longer restriction or self-exclusion may be more appropriate.

Protect your account

Keep your login details private and do not allow another person to use your account. Use appropriate security settings and tell customer support promptly if you believe your account has been accessed without permission. Account security is important for protecting your personal information and for making sure that your gambling choices remain your own.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income or previous experience. It may develop gradually, and some people may not recognise the effect until gambling has caused financial, emotional or relationship difficulties. Asking for help early can make it easier to regain control.

Possible warning signs

Spending more time or money gambling than you originally intended.
Frequently thinking about gambling, planning the next session or feeling restless when not playing.
Increasing the amount of money or risk in an attempt to achieve the same excitement.
Trying to win back losses by continuing to gamble or changing games.
Hiding gambling activity, transactions or losses from family, friends or other people you trust.
Borrowing money, missing payments or experiencing financial stress because of gambling.
Feeling guilt, shame, anxiety, irritability or low mood after gambling.
Arguing with people close to you or neglecting work, study, health or family responsibilities.
Trying to cut down or stop but finding that you cannot do so.
Using gambling to escape problems, manage difficult feelings or cope with everyday pressure.

One sign does not necessarily mean that you have a gambling disorder, but any concern is worth taking seriously. Speak with someone you trust and consider stopping gambling while you assess the situation. It can help to review bank statements, gambling activity and the amount of time spent playing so that you have a clear picture of what is happening.

Support is available

If gambling is affecting you or someone close to you, seek confidential assistance from an appropriate Australian gambling support service, a qualified counsellor, a health professional or a financial counsellor. Services such as Gambling Help Online provide information and support for people experiencing gambling concerns, as well as for family members and friends. You do not need to wait for a crisis before asking for help.

If you feel at immediate risk of harming yourself or another person, stop gambling and contact emergency services or an appropriate crisis support service in your area. Your safety and wellbeing should always come first.

Self-exclusion and account restrictions

Self-exclusion is a formal request to prevent or restrict your access to gambling for a chosen period or until further review, subject to the process and requirements that apply. It is intended for people who want stronger protection than ordinary spending or time limits can provide. A self-exclusion request should be treated as a firm decision to stop gambling, not as a temporary way to manage a single session.

To ask about self-exclusion, account closure or other restrictions, use the available customer support or account management channels. You may need to provide information to verify your identity and account. Once a restriction is requested or applied, do not try to avoid it by creating another account or using another person’s account. Tell customer support if you believe a restriction has not operated as expected.

Self-exclusion may apply to a particular account or service and may not automatically prevent access to every gambling provider. If you want broader protection, ask an Australian support service about relevant options for your state or territory and consider using device, browser or payment controls where suitable.

Our approach to responsible gaming

High Roller Casino provides responsible gaming information to help players make informed decisions. We may review activity or account information where required by applicable laws, regulatory expectations or our internal procedures. This can include asking questions, applying account controls or directing a player towards support. Such steps are intended to promote safer gambling and protect account holders.

Responsible gaming is a shared responsibility. We encourage you to use available limits, keep your details accurate, respond honestly to support questions and stop when gambling no longer feels enjoyable or affordable. For information about account terms, privacy, verification or applicable legal requirements, review the relevant website policies. If you are unsure what action to take, stop gambling and seek independent support before continuing.