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Privacy Policy
This Privacy Policy explains how High Roller Casino may collect, use, store and disclose personal information when you visit the website, create or use an account, contact support or otherwise interact with our services. We aim to handle information responsibly and transparently. By using the website, you acknowledge that personal information may be processed for the purposes described below. This policy should be read together with the website’s other terms and responsible gambling information.
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Information we may collect
The information handled by an online casino can vary depending on how you use the website and the services available to you. We only seek information that is reasonably needed for account administration, customer support, security, compliance and the operation of the website.
Page contents
Account and identity information
When you register or manage an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and records of your communications with us. We may also handle information needed to confirm that an account is being used by the correct person.
Verification information
To help meet identity, age, security and anti-fraud requirements, we may request verification documents or other information. This may include information shown on identity documents, proof of address, information about the source or use of funds where appropriate, and details used to assess unusual or suspicious activity. Verification information is handled for legitimate operational, security and legal purposes.
Payment and transaction records
We may keep records relating to deposits, withdrawals, wagers, account balances, bonuses or other transactions made through the services. Payment information may be processed by payment providers or financial service providers. We may receive information needed to confirm a transaction without necessarily receiving or storing complete payment credentials.
Technical and usage information
When you use the website, technical information may be collected automatically. This can include your IP address, browser type, device details, operating system, general location information, pages visited, access times, referring websites and information about how you interact with the website. We may also use cookies and similar technologies to support website functions, security and performance.
How we use personal information
Personal information may be used for the following purposes, depending on the circumstances and the services you use:
- Creating, maintaining and administering your account.
- Processing transactions and keeping accurate account records.
- Checking identity, age and account information where verification is required.
- Detecting, preventing and investigating fraud, money laundering, collusion, account misuse and other prohibited or unlawful activity.
- Providing customer support, responding to enquiries and resolving complaints or technical issues.
- Operating, maintaining, testing and improving the website and its features.
- Monitoring website security, protecting users and preventing unauthorised access.
- Sending service messages about your account, transactions, security, policy changes or other necessary operational matters.
- Sending marketing communications where this is permitted and where you have provided consent or another valid basis applies.
- Meeting legal, regulatory, tax, accounting, audit, dispute resolution and risk management obligations.
- Understanding general usage trends through aggregated or de-identified information.
We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law, or where we have explained the new purpose and any necessary consent has been obtained. If you do not provide information that is necessary for account administration, verification or a legal obligation, some services may not be available or an account may not be able to remain active.
Sharing and protecting information
Personal information may be accessed by people and organisations that need it to provide services, operate the website or help meet legal and security requirements. These may include payment and transaction providers, identity and verification providers, technology and hosting providers, customer support providers, fraud prevention services, professional advisers and other service providers acting on relevant instructions.
Information may also be disclosed where reasonably necessary to protect users, investigate suspected wrongdoing, enforce applicable terms, respond to legal processes, or meet a legal or official request. Where appropriate, information may be shared as part of a business reorganisation, transfer or sale involving the services. We do not sell personal information as a general business practice.
Some service providers may handle information in countries outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling and security, subject to applicable requirements. The privacy protections available in another country may differ from those in Australia.
Security measures
We use reasonable administrative, technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration and disclosure. Measures may include access controls, secure systems, monitoring, authentication processes and staff or provider procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure, so you should also protect your login details and avoid sharing passwords.
If you believe that your account or personal information may have been accessed without permission, contact support as soon as possible so the issue can be assessed and appropriate steps can be considered.
Cookies and similar technologies
Cookies are small text files or similar technologies placed on your device when you visit a website. They may help remember settings, keep account features working, support security, understand website performance and improve the user experience. Some cookies may be placed by service providers that help operate particular website functions.
Cookies may be session-based and expire when you close your browser, or they may remain on your device for longer. The information collected through cookies may include device, browser, session and usage details. Where appropriate, cookie information may be combined with information associated with your account to support security, functionality, analytics or communications.
You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block certain cookies or receive a notice before cookies are stored. If you disable cookies, some website features may not work properly, and account, security or personalisation functions may be affected. Browser controls differ, so check the settings or help information for your browser.
Your privacy rights and requests
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer needed, and withdrawing consent to marketing communications.
How to make a request
To exercise a privacy right or ask a question about the handling of your information, contact support@highrollercasino.best. Please explain what you are requesting and provide enough information for us to understand and process the request. We may need to verify your identity before providing information or making changes, particularly where an account or sensitive information is involved.
- Access: ask for a copy of personal information held about you, subject to applicable exceptions and verification requirements.
- Correction: ask us to update information that is inaccurate, out of date or incomplete.
- Deletion: ask for personal information to be deleted where it is no longer required and no exception or legal obligation prevents deletion.
- Marketing consent: withdraw consent to marketing communications at any time. You may also use an unsubscribe option in a marketing message where one is provided.
Withdrawing consent to marketing will not normally affect necessary service messages, such as account, security or transaction communications. A request to delete information may also involve closing an account or limiting access to services where the information is needed to provide them.
Retention of information
We keep personal information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. Information may also be retained to resolve disputes, investigate incidents, protect the website and enforce applicable terms.
Policy updates
This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The latest version will be made available on this page. Where a change is significant, additional notice may be provided through the website or by another suitable method. Your continued use of the services after an update indicates that you have reviewed the revised policy.
