Betting Rules

1. General betting conditions

By opening an account, accessing a game or placing a wager, you agree to follow these Betting Rules and any additional rules shown for the relevant product or game. If a game has specific instructions, those instructions apply together with these general conditions. Where there is a difference between a general rule and a game-specific rule, the game-specific rule will generally apply to that game.

High Roller Casino may make games, betting markets and other features available from time to time. Availability can depend on the product, your location, account status, technical requirements and applicable Australian laws. A game or feature may be changed, suspended or withdrawn where this is reasonably necessary for operational, legal, security or technical reasons.

You must use your own account when playing. Accounts must not be shared, sold, transferred or used by another person. You are responsible for keeping your login details secure and for activity carried out through your account, unless you promptly report unauthorised access and the matter is confirmed following a review.

• You must provide information that is accurate, current and complete when registering and whenever account details are updated.
• You must meet all applicable age and eligibility requirements before placing any wager.
• You must be physically located in a place where the relevant activity is permitted before playing.
• You must not use an account for unlawful activity, fraud, money laundering, collusion or another prohibited purpose.
• You must not use software, devices or techniques intended to manipulate a game, interfere with the service or obtain an unfair advantage.
• You should check the displayed game rules, stake information and any warnings before confirming a wager.
• You must not permit another person to access or operate your account, including for the purpose of placing wagers.
• You should keep your account information and security credentials confidential and update them if you believe they may have been compromised.

Nothing in these rules removes any rights or protections that apply to you under Australian law. If you are unsure whether a product is available to you, do not place a wager until you have checked the relevant information or obtained clarification through the available support channels.

3. Game results, settlement and technical errors

Each game or betting product has a method for determining outcomes. Depending on the product, the result may be produced by an approved random process, a published game procedure, a sporting or other event, or another method described in the relevant rules. Results are settled using the official information or system record applicable to that game.

For casino games, the result shown by the game system will generally determine whether a wager wins, loses or receives another outcome. For event-based betting, the relevant event result and settlement information will be used where that product is available. Any special rules about postponed, abandoned, interrupted or disputed events should be read before placing a wager.

Account and platform records are important evidence of wagers, transactions and results. If you believe that a result or transaction is incorrect, review your betting history and raise the matter through the available support process as soon as possible. Include the relevant date, game, transaction reference and a clear explanation, but do not send passwords or other unnecessary sensitive information.

Technical faults and obvious errors

Technical faults can affect displayed prices, balances, game screens, results or account records. If a system error causes a wager to be accepted or settled incorrectly, High Roller Casino may correct the record so that it reflects the result and conditions that should have applied. This may include voiding a wager where the applicable rules or law require that outcome.

An obvious error may include an incorrect stake, return, price, result, game description or other material detail that a reasonable player would recognise as incorrect. Where an error is identified, the relevant wager or transaction may be reviewed and adjusted in line with the applicable rules. You should not rely on an obvious error or attempt to benefit from a known fault.

• Do not continue playing if a game behaves unexpectedly or displays inconsistent information.
• Do not attempt to repeat, exploit or conceal a technical fault.
• Keep screenshots or other relevant information if a problem affects a wager.
• Wait for the account record to update before assuming that a wager, result or payment has been completed.
• Report suspected errors promptly so they can be investigated fairly.
• Do not sell, transfer or otherwise distribute information about a suspected error for the purpose of exploiting it.

A review may involve checking system logs, account history, game records, payment information and other relevant data. Reviews are carried out to protect players, maintain accurate records and support the integrity of the service. The outcome of a review may depend on the available records, the relevant game rules and applicable legal requirements.

5. Responsible gambling and player protection

You should never deposit or wager money that you cannot afford to lose. Gambling should be treated as entertainment rather than a way to make money, solve financial problems or recover previous losses. Set a budget before you play and stop when that budget has been reached. There is no guaranteed strategy for winning, and past results do not predict future outcomes.

Practical safer gambling steps

1. Decide how much time and money you can comfortably spend before starting.
2. Use any available deposit, spending, session or loss controls that suit your circumstances.
3. Take regular breaks and avoid playing when tired, upset, under pressure or affected by alcohol or other substances.
4. Do not chase losses by increasing stakes or playing for longer than planned.
5. Keep gambling separate from essential household spending, savings and borrowed money.
6. Review your activity regularly and use a break or self-exclusion option if gambling is becoming difficult to control.
7. Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
8. Talk to someone you trust if you are concerned about your gambling or find it difficult to stop.

You can stop playing at any time. If you want to take a temporary break, set a restriction or request account closure, use the responsible gambling options available on the platform. Restrictions may not be reversible immediately, and you should not create another account to avoid a restriction or exclusion.

If you believe that gambling is causing harm, stop placing wagers and seek appropriate support. Information about safer gambling tools and support services may be available through the responsible gambling information on the platform. You do not need to wait until a problem becomes serious before asking for help.

These Betting Rules are intended as general information and do not replace the full Terms and Conditions or the rules displayed for an individual game. Before placing a wager, read the information presented at the point of play and make sure you understand the risks, conditions and available controls. If you do not understand a rule, do not proceed until you have obtained clarification through the available support options.